Opportunity Details

Immigrant & Refugee Services, Family Services
Families, Immigrants, Refugees or Ethnic Groups
Caring for People

Age Minimum (with Adult): 21+, Minimum Age:21+

HELP OUT: Migrant Shelter Airport and/or Greyhound Guide

As part of the San Diego Rapid Relief Network (SDRRN), Jewish Family Service (JFS) provides on-going services to help transition individuals and families who are seeking Asylum in the United States. These services are in response to the immediate needs of newly arrived migrants, it aims to help them reach their sponsors in other parts of the country. With ankle monitors and notices to appear in court, as many as 30-40 families a day are arriving in need of food, shelter, and medical care. With their partners in the SDRRN, JFS is able to meet the needs of these families and provide them multiple services to assist in their journey ahead. 

Based on the current COVID-19 pandemic, asylum seekers released by the government stay in individual hotel rooms for their short stay instead of joining other families in a congregant living setting at a shelter. In partnership with the SDRRN, JFS will continue to provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

In this role you'll help families navigate the ins and outs of transportation by serving as a guide. Guides are responsible for picking up families from their respective hotels, helping them print their boarding tickets, and escorting families through the airport or Greyhound bus station until they are at their boarding gate. 

Opportunity Requirements & Important Notes

Signing up: Express interest here or create an account on JFS's Galaxy Digital site


  • Answer JFS's health screening questions prior to your shift.

  • Sanitize vehicle surfaces before and after escorting guests.

  • Wear a face mask for the duration of your shift.

  • Pick up guest paperwork and car seats from a JFS location.

  • Ability to pick up clients from their respective hotels or to meet at the airport.

  • Escort guests in your personal vehicle to the greyhound or airport. (Or meet them at the greyhound/airport if your vehicle cannot hold the number of guests.)

  • Help guests print tickets at the kiosk.

  • Explain the travel process to the guests.

  • Obtain your escort pass so you can easily move through the airport/bus station with guests, assisting them to the appropriate gate. 

  • Return car seat to JFS location.​

  • Ability to speak Spanish, Haitian Creole, or Russian, or ability to download Google Translate on personal device.


  • Language recommendations include Spanish, Haitian, and Russian.

  • Must be able to effectively communicate with guests and airport/bus staff.

  • Must effectively navigate the transportation facility.

Time Commitment: 1-4 hours, shifts are available daily 4:00am-8:00am, 8:00am-12:00pm and 4:00pm-8:00pm

About Jewish Family Service of San Diego

Jewish Family Service (JFS) is a client-centered, impact-driven organization working to build a stronger, healthier, more resilient San Diego.

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Express Interest

Volunteers needed through 12/31/2021

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  • Choose an existing team you're already a member or captain of, or
  • Create a new team to sign up.

Signup Questions

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